FAQs
Are all of our products machine washable?
Yes they are! While it's awesome that our products are machine washable, there are a couple of things you should remember.
Blankets:
The blankets can be washed on a delicate COLD cycle and should be laid flat to air dry only. Do NOT use bleach and do NOT use an iron. Use laundry detergent and softener as desired. ATTENTION: Blankets should be washed in a washing machine WITHOUT an agitator.
Its extremely important to keep in mind that the more the blankets are washed, the more stretched out they become, therefore you should only wash the blankets when absolutely necessary. I recommend spot cleaning as desired, so that it extends the longevity of your chunky knit blanket!
Pillows:
Pillows can be washed in a garment bag ONLY, on a cold delicate cycle and air dry. Do NOT use bleach.
After washing/shipping instructions:
Sometimes after washing/shipping, you may need to fluff up your blanket/pillow again! Don't worry, its easy! Using a lint roller over the products will have it looking good as new!
What is the turn-around time for your order?
Creating and processing orders can take 7-10 business days and an additional 3-7 business days for shipping.
** If you need your order in a hurry, please send me a message through my email : Mindfulthreadsllc@outlook.com . I will do my best to meet your needs, but please keep my turn around time in mind and let me know as soon as possible! All of my products are handmade and made to order. **
Return Policy:
Thank you in advance for purchasing our products and most of all, supporting mental health! We want our customers to be happy with their purchase; therefore, if you receive your product and you are dissatisfied with it please send me an email immediately. Due to our products being all handmade, all sales are final and non-refundable, with a few exceptions!